Effective Date: 12.05.2025

Introduction

Thank you for choosing Forever831. These Terms govern the use of our website (www.forever831.co.uk) and the purchase of our handmade luxury candles.

By accessing or using our website, you agree to these Terms. If you disagree, do not use our services.

2.1 Definitions

• “Services”: The ecommerce platform provided at www.forever831.co.uk.
• “Products”: Handmade candles sold by Forever831.
• “You/User/Customer”: The individual making purchases or interacting with the website.
• “We/Us/Our”: Forever831.

2.2 User Eligibility

• You must be at least 18 years old to place orders.
• Minors may use the website only under parental guidance.

2.3 Orders & Payment

• We accept major payment methods such as Visa, MasterCard, PayPal.
• Orders are only considered complete once payment is confirmed.
• If a product is out of stock post-purchase, we will offer a replacement or refund.

2.4 Refunds & Returns

• Refunds are available within 14 days of delivery if the product is unused and in its original condition.
• Exceptions: Custom-made candle orders cannot be refunded unless defective.

2.5 Limitations of Liability

• We are not liable for shipping delays caused by third-party couriers.
• Product suitability for allergies (e.g., sensitivity to fragrances) is the user’s responsibility.

2.6 Intellectual Property

All text, images, and designs on www.forever831.co.uk are the intellectual property of Forever831. You may not copy or reproduce content without written permission.

2.7 Termination

We reserve the right to terminate your use of the website if you breach these Terms.

2.8 Contact Us

For questions regarding these Terms contact us